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Frequently Asked Questions

When is check-in?

Contactless check-in is available starting at 4pm. Please inquire about early check-in by reaching out to hello@stayorli.com or calling 619.576.0806.

How do I check-in?

Our seamless, contactless check-in process is handled through the Orli Portal. You will receive a unique access code to your room one hour prior to your check-in time via text message. Please note, this unique code will not work until your check-in time.

Is there a front desk?

Orli has replaced the traditional front desk model with a contactless, all-digital check-in experience designed to help you jump straight into your ideal stay without interruption or delay. We aim to be there when you need us, but incognito when you don’t, allowing you to experience the property as if it were your own.

How do I use my access code and keypad door lock?

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To access your room or any common areas, follow the below instructions:

1. Tap the bottom left corner of the door keypad to power on the screen.

2. Punch in your unique access code followed by the checkmark button.

Doors do not lock automatically – tap the small button on the lock hardware (located above the handle on the interior side of the door) to lock your door. 

Is storage for my luggage available?

Yes. Please call 619.576.0806 to request storage.

Is parking available at Orli?

Due to Orli La Jolla being a designated historical landmark, dedicated parking is not possible on our property. We offer designated unloading spots just beyond our arched entryway as well as a nearby partner parking lot for guest use. Additionally, we have a driver on call for Orli guests. For parking inquiries, please email hello@stayorli.com or call 619.576.0806.

How do I get in touch with concierge?

You can speak with our on-site concierge, between 8am and 8pm, via the Orli Portal or call 619.576.0806 for urgent assistance. We will do our best to accommodate needs that fall outside of this timeframe. 

Can I make special requests?

Absolutely, we want you to stay your way. At any time, you can customize your guest experience. Reach us via the Orli Portal to make dining reservations or request home comforts, from Patchology face masks to board games and treats. Or, choose from an array of add-on packages powered by local businesses. It’s all a tap away on your mobile device or via your room’s AppleTV.

Are pets welcome?

We welcome well-behaved dogs under 50lbs with a one-time fee of $100 per stay. Dogs are required to be on leash at all times and are not allowed on indoor common area furniture.

How do I check-out?

Our contactless check-out process is handled electronically. While our standard check-out time is 12pm, late check-out is available for a fee and subject to availability.

Upon departing, please fill out the check-out form that was emailed to you. Then, type in 4444 followed by the checkmark on your door keypad to let us know your stay is complete.

What is the purpose of the Historic Preservation Fee?

This charge contributes to the ongoing preservation efforts of Orli La Jolla’s 1910-era San Diego landmark building and its original, century-old architecture. 

What is your cancellation policy?

We understand that plans can unexpectedly change. Reservations may be canceled with a full refund 7 days prior to your check-in time. Those made 7 days or less from your check-in time will result in forfeiture of 50% of your deposit. Those made 72 hours or less will result in full forfeiture of your depost. Should you need to change or cancel your reservation, please email hello@stayorli.com or call 619.576.0806.

For group bookings, or reservations that are part of a group booking, cancellations must be made within 14 days of your check-in time. Cancellations made within 14 days risk a forfeiture of the total booking. For hotel buyouts, cancellations must be made 30 days before your check-in time. Cancellations made within 30 days result in a forfeiture of the total booking.

Does Orli have dining options on property?

While we do not offer dining on-site, Orli La Jolla is located within half a mile of the area’s most celebrated restaurants, cafes, bakeries, and more. If opting to order in, our courtyard offers a convenient meeting spot for Uber Eats, Doordash, and beyond. For on-site refreshments, guests can purchase one of our add-on packages and enjoy our complimentary Brew Bar, which offers cold brew, kombucha, and filtered water.

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